Resources

Road-resources

The QI Roadmap offers downloadable tools and resources to assist local health departments (LHDs) in cultivating a QI culture. All the resources presented throughout the QI Roadmap can be found below.

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2017 NACCHO QI Culture Assessment Slides
Health departments can modify this canned NACCHO presentation about assessing QI culture and use it to introduce the assessment to their staff.
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2017-2018 QI Plan Tacoma
The Quality Improvement plan for Tacoma-Pierce County Health Department
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25 Frequently Asked Questions about Return on Investment
Ideal for those learning about ROI, this article answers the most frequently asked questions.
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Administering The QI SAT Facilitator Talking Points And Questions
The talking points and questions can serve as a starting point for QI leadership conducting a QI culture assessment and can be modified prior to using.
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Administering The QI SAT Sample Agenda
Sample agenda for administering the QI SAT in Word format to be modified by health department QI leadership
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Administering The QI SAT Sample Agenda
Sample agenda for administering the QI SAT in Word format to be modified by health department QI leadership
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Aim Statement Development Template
This template guides through a series of questions to develop Aim statements for QI projects, defining what the project is intended to accomplish with short, intermediate, and long-term measures.
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All Systems Go
Prior to selecting an information system or software for performance management, it is important to complete a requirements gathering process. This resource offers initial guidance on important considerations for selecting a system and an initial planning checklist.
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Big City Health Department Population Indicator and Performance Measures Library
This resource is intended to provide a library of indicators and performance measures, categorized by common public health topic areas. Local health departments (LHDs) can use this library as one resource to find and identify common performance measures that may be adapted to an LHD's own performance management system.
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Building A Healthy Community Game
A game developed by Boston Public Health Commission to allow staff to apply QI principles in a hands on way and within a public health context. See accompanying "Building A Healthy Community Game" Facilitation Guide.
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Building A Healthy Community Game Facilitation Guide
A game developed by Boston Public Health Commission to allow staff to apply QI principles in a hands on way and within a public health context. See accompanying "Building A Healthy Community Game" PowerPoint.
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Comparison of Change Theories
This article summarizes several change management theories and assumptions about the nature of change and shows leaders how successful change can be encouraged and facilitated for long term organizational success.
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Designing, deploying, and using a performance management system in public health: cultural transformation using the PDCA approach
This discussion of three different performance management system models offers important points for consideration when implementing a performance management system.
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Economic Impact & Return on Investment: As Applied in Public Health
Presents ROI basics including terminology, formulas for calculating ROI, and an ROI Process Model.
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Escambia County Health Department QI Team Charter (July 2009)
This example team charter displays Escambia County's approach to form a QI team/council.
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Example LHD Performance Management Documentation
The following listing includes example performance management documentation from LHDS funded through the Accreditation Support Initiative. Sites were funded to work on topics ranging from community health improvement planning, accreditation preparation, workforce development, QI, performance management, and workforce development. For a complete listing of results from three rounds of ASI funding, please visit www.naccho.org/asi.
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Finding Public Health Game
A game for employees to practice improvement cycles, developed by Boston Public Health Commission. See accompanying "Finding Public Health Game" facilitation guide.
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Finding Public Health Game Facilitation Guide
A game for employees to practice improvement cycles, developed by Boston Public Health Commission. See accompanying "Finding Public Health Game" PowerPoint.
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Franklin County Health Department Performance Management Plan (2016-2020)
An example Performance Management Plan from a PHAB accredited local health department
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Franklin County Health Department QI Plan (2016)
This example provides insight into how Franklin County approached the QI plan and may help serve as a general guide to developing a QI plan in another agency.
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Guide to Prioritization Techniques
This document outlines five prioritization methods to select the top priority QI projects, including descriptions of each method as well as examples of how LHDs have used the methods.
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Intro to Performance Management guide
This guide from the Minnesota Department of Health is a good introduction to selecting performance measures, communicating about progress.
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Introduction to QI PowerPoint
This PowerPoint introduces the basics of QI to LHD staff. The content serves as a primer before delving into more in-depth information on how to use and apply QI in the agency.
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Investigating change
Before embarking on a major change, such as introducing QI into an agency, this discussion tool can help the planning process using 8 change parameters.
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Kane County Health Department QI Plan
This example provides insight into how Kane County approached the QI plan and may serve as a general guide to developing a QI plan in another agency.
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Lean six sigma powerpoint
A PowerPoint presentation from Tacoma/Pierce County comparing QI methods
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Los Angeles County Department of Public Health Quality Improvement Plan 2017
An example QI plan from a PHAB accredited local health department
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Maricopa CDPH QI Plan 2014-2017
An example QI plan from a PHAB accredited local health department
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Measuring Customer Satisfaction: Improving the experience of King County’s customers
Guidance on an implementation framework for managing customer satisfaction, a common design for measuring customer satisfaction across programs, strategies for making service delivery improvements, and tools and resources for measuring customer satisfaction.
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NACCHO Compendium Of QI Trainings
The QI training compendium contains a list of free quality improvement (QI) training resources for staff offered by national, state, and local partners. These resources include webinars, self-paced courses, and training tools of varying lengths, all available free of charge.
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NACCHO QI SAT Facilitator Guide
This guide is a resource for those responsible for leading the facilitation or completion of a culture of quality assessment. It offers guidance, tips and key considerations for designing the assessment process, and tools and templates that may be tailored.
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Northern Kentucky Health Department Quality Improvement Policy (2012)
An example QI policy from a PHAB accredited local health department
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Performance and Outcomes Measures Data Description Form
This form outlines the key components and considerations in the performance measure development process.
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Project Screening Criteria for Selecting QI Projects
This template guides QI leads through a series of questions to screen for and distinguish more effective agency programs and activities from those that may need to be revisited.
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QI Action Plan Template
An action plan template for use in the QI Plan
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QI Plan Template
Including the main components of a QI plan, complete this template as a general guide to developing an agency QI plan.
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QI Project Return on Investment Worksheet
This blank worksheet outlines key variables when calculating ROI on QI projects, including projects costs, financial benefits, and intangible benefits.
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QI Project Tracking Sheet
This checklist lists out every key step in the Plan-Do-Study-Act (PDSA) process, allowing the user to track progress on a QI project.
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QI Storyboard Development Guide
A storyboard is a one-page, graphic representation of a completed QI project and is a mechanism to share QI project results throughout the organization. This guide describes how to develop a storyboard.
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QI Storyboard Template
This storyboard template is a one-page, graphic representation of a completed QI project. Storyboards are an effective way of communicating results of a QI project throughout the agency. They can be displayed on the walls, e-mailed to staff, included in an organization-wide newsletter, posted on the agency website, etc.
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Quality Management Template
This document defines roles and responsibilities related to quality for leaders in an agency, including executive staff, management, and the QI Council.
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Root Cause Analysis
Contains guidance on determining the root cause of a problem
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Santa Clara County Public Health Department Quality Improvement Plan (2016)
An example QI plan from a PHAB accredited local health department
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Scott County Health Department Quality Improvement Plan
An example QI plan from a local health department submitted for the Accreditation Support Initiative (ASI)
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Sedgwick Co. Health Department QI Consultant RFP
This example Request for Proposals to engage a QI consultant to provide QI training to staff. LHDs can use this to understand criteria for selecting a QI consultant and view an example QI training plan and other activities to be implemented by a QI consultant.
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Sedgwick Co. Health Department QI Policy
Adopting a QI policy can help to formalize QI in the organization and establish accountability for QI in the agency.
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Sedgwick County Health Department QI Plan
This example provides insight into how Sedgwick County approached the QI plan and may help serve as a general guide to developing a QI plan in another agency.
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Selecting QI team members
This brief guide offers some qualities to look for when selecting members of a QI team
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Standardized Performance Measures for the National Public Health Improvement Initiative
This guide to performance measurement includes standardized performance measures for assessing efficiency and effectiveness resulting from performance and quality improvement initiatives.
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Sustaining a Continuous QI Culture: Organizational Survey
A tool for leaders to assess the current culture of quality in an agency and the readiness and willingness of staff to embrace QI. Results can be used to inform strategies for both the people and process sides of change.
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Tacoma-Pierce County Employee Development and Performance Review Tool
Leaders can increase accountability around QI by incorporating QI into position descriptions and the performance-appraisal process. This example performance appraisal tool shows how Tacoma-Pierce incorporates QI competencies.
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Tacoma-Pierce County Health Department QI Plan (2017)
This example provides insight into how Tacoma-Pierce County approached the QI plan and may serve as a general guide to developing a QI plan in another agency.
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Team Charter Template
This template will help outline the mission, targeted goals and objectives, and team member roles and responsibilities for any team including a Quality Council and QI project teams. A team charter helps to clarify the mission of a team and helps the members stay on task.
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Team Process Review Checklist
QI project team leaders should use this checklist to identify essential considerations during the initation and life cycle of a QI project team.
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The ABCs of PDCA
This article provides an overview of the PDCA cycle for QI including what to consider when starting a QI project and the basic elements in each phase of the cycle.
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The Performance Based Management Handbook: Analyzing, Reviewing, and Reporting Performance Data
Offers guidance on analyzing data and prepares management to review, make informed decisions, and report to stakeholders performance information collected during the performance management cycle.
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The Performance Based Management Handbook: Collecting Data to Assess Performance
Offers a systematic approach to the process involved in data collection, from identification of data needs, to the selection of data collection methodologies, to measuring performance.
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The Performance Based Management Handbook: Establishing an Integrated Performance Measurement System
Detailed guidance on performance measurement, including the importance of performance measurement, how to link performance measurement to the strategic plan, various performance measurement frameworks, and developing performance measures.
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The Performance Based Management Handbook: Establishing and Maintaining a Performance-Based Management Program
Detailed guidance on every step in the process of initiating a performance mangagement system.
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The Quality Management Forum, Winter 2010 Issue
This article provides an introduction to QI in public health, describing various levels of QI (macro, micro, and individual) and detailing applicable QI techniques for public health practice.
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The Return on Investment on Measuring Return on Investment in Prevention Improvement Efforts
This publication presents key talking points around ROI and communicating the benefits.
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Turning Point Performance Management Self-Assessment Tool
A tool for assessing what components of a performance management system an agency has in place and what it needs to develop.
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Utilizing the Advanced Tools of QI to Leverage the Power and Reach of Public Health
The article discusses the advanced tools of QI and how they interact with and support the PDCA process. It specifically highlights the Affinitiy Diagram and Interrelationship Diagraph, providing step-by-step instructions along with examples of how they were applied.
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