Phases

QI Culture

Executives and senior leaders fully embrace quality and ensure the sustainability of the culture by maintaining necessary resources. Leadership turnover has minimal negative impact on the organizational culture. Performance management...

Formal Agency-Wide QI

Executives and senior leaders hold staff accountable to expectations related to performance management and QI. This commitment is demonstrated by the dedication of sufficient financial and human resources to training,...

Formal QI Activities Implemented in Specific Areas

Executives encourage employees to engage in QI, and most senior leaders hold staff accountable to that expectation. Most teams have staff capable of leading formal QI projects as QI is...

Informal or Ad Hoc QI activities

Executives and seniors leaders may value QI, but expectations are not consistently communicated to staff. Because some financial and human resources are dedicated to QI, a few staff have the...

Not Involved with QI Activities

While some executives and senior leaders have experience with QI, staff are not expected to or provided with resources and support to engage in efforts to improve performance. However, it...

No Knowledge of QI

Executives, senior leaders, and staff are not aware of performance management and QI and their value to public health. As a result, financial and human resources are not typically dedicated...