Assess your Current Culture

Regular QI self-assessments are intended to provide a foundation for the development of a culture of quality by providing an understanding of the current culture, identifying strengths and areas for improvement, and prioritizing key strategies for the QI plan. Discussion generated by completing an assessment provides significant insights into organizational performance and alignment of organization-wide initiatives.

NACCHO offers two options for assessing an organization’s current culture of quality – the Organizational Culture of Quality Self-Assessment Tool Version 2.0 (QI SAT 2.0) and QI Roadmap to a Culture of Quality website. Both tools are based on the six foundational elements of a culture of quality and assess the breadth of the components of a culture of quality. Agencies with limited experience or resources to devote to a formal assessment may choose to walk through the phases of the QI Roadmap website to conduct a high-level assessment prior to implementing a more formal and comprehensive assessment process. The Roadmap provides common organizational characteristics across the six phases to help determine the current state and references transition strategies and a library of resources to progress.

NACCHO Organizational Culture of Quality Self-Assessment Tool Version 2.0 (QI SAT 2.0)

The NACCHO Roadmap and the SAT both provide insight into an organization’s maturity across the breadth of the six foundational elements. However, those looking for a more in-depth assessment providing more detailed insight into each aspect of a quality culture would benefit from the QI SAT 2.0 which is organized by the six foundational elements and further divided into 14 sub-elements.  The original QI SAT was developed for NACCHO by Continual Impact LLC, and released in 2013. In 2018, NACCHO engaged in a customer driven process to revise the original instrument and create the QI SAT Version 2.0 with input from health department practitioners, QI subject matter experts, and the field at large.

The QI SAT 2.0 tool contains the following resources:

  • NACCHO QI SAT Facilitator Guide- Offers resources and guidance for those leading the administration of a culture of quality assessment, drawing from health department experiences.
  • NACCHO QI SAT 2.0 Leadership Version – This instrument offers 59 diagnostic statements and is intended for agency level senior leadership (e.g., Health Director, department heads, executive team) and QI leaders (e.g., QI Committee) to assess the spread and formality of QI across the agency. Transition strategies are offered based on assessment scores.
  • NACCHO QI SAT 2.0 Staff version – This instrument includes 27 of the 59 diagnostic statements and is intended for all other staff not engaged in the leadership assessment (e.g., middle managers and frontline staff).
  • QI SAT 2.0 Scoring summary– An Excel file to input leadership and staff scores across all sub-elements

Additionally, the following slidedecks referenced in the Facilitator guide are available to help your department conduct the assessment:

  • QI Culture Staff Orientation Slides – Modifiable slides – including content, talking points, and facilitator instructions – to orient staff to the agency’s QI assessment and QI concepts covered in the SAT.
  • QI Leadership Assessment_Group Scoring Slides– Modifiable slides to assist with the facilitation of a group scoring process, including discussion questions and suggested scoring processes.

To access the QI SAT 2.0 tool and/or slidedecks, please fill out the form below.

Looking for the QI SAT Version 1.0? Click here to download the original tool.