Measuring ROI in the Public Sector (In Action) (In Action (ASTD Press))

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Measuring ROI in the Public Sector (In Action) (In Action (ASTD Press)) [Paperback]

Patricia Pulliam Phillips (Author), Jack J. Phillips (Author)
4.0 out of 5 stars  See all reviews (1 customer review)

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Book Description

April 1, 2002 In Action (ASTD Press)
Measuring ROI in the Public Sector shows how all types of public sector organizations are using ROI evaluation as a way to meet these challenges. The settings for ROI applications range from small local governments to state governments, to major cities, and to national and federal programs. This book should interest anyone seeking to build accountability into various specific programs, including training, education, human resources, and community development initiatives.

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Measuring ROI in the Public Sector (In Action) (In Action (ASTD Press)) + Return on Investment (ROI) Basics (ASTD Training Basics) + Return on Investment in Training and Performance Improvement Programs, Second Edition (Improving Human Performance)
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Editorial Reviews

About the Author

Jack J. Phillips is a world-renowned expert on measurement and evaluation and developer of return-on-investment (ROI), a revolutionary process that provides bottom-line figures and accountability for all types of training, performance improvement, human resources, and technology programs. He is the author or editor of more then 30 books-12 focused on measurement and evaluation-and more than 100 articles. His expertise in measurement and evaluation is based on more than 27 years of corporate experience in five industries (aerospace, textiles, metals, construction materials, and banking). Phillips has served as training and development manager at two Fortune 500 firms, senior HR officer at two firms, president of a regional federal savings bank, and management professor at a major state university. In 1992, Phillips founded Performance Resources Organizations (PRO), an international consulting firm that provides comprehensive assessment, measurement, and evaluation services for organizations. In 1999, PRO was acquired by the Franklin Covey Company and is now known as The Jack Phillips Center for Research. Today the center is an independent, leading provider of measurement and evaluation services to the global business community. Phillips consults with clients in manufacturing, service, and government organizations in the United States, Canada, Sweden, England, Belgium, Germany, Italy, Holland, South Africa, Mexico, Venezuela, Malaysia, Indonesia, Hong Kong, Australia, New Zealand, and Singapore. He leads the Phillips Center in Research and publishing efforts that support the knowledge and development of assessment, measurement, and evaluation. Phillips's most recent books include The Human Resources Scorecard: Measuring the Return on Investment (Boston: Butterworth-Heinemann, 2001); The Consultant's Scorecard (New York: McGraw-Hill, 2000); HRD Trends Worldwide: Shared Solutions to Compete in a Global Economy (Boston: Butterworth-Heinemann, 1999); Return on Investment in Training and Performance Improvement Programs (Boston: Butterwoth-Heinemann, 1997); Handbook of Training Evaluation and Measurement Methods, 3rd edition (Boston: Butterworth-Heinemann, 1997); and Accountability in Human Resources Management (Boston: Butterworth-Heinemann, 1996). Phillips has undergraduate degrees in electrical engineering, physics, and mathematics from Southern Polytechnic State University and Oglethorpe University, a master's degree in decision sciences from Georgia State University, and a Ph.D. in human resource management form the University of Alabama. In 1987 he won the Yoder-Heneman Personnel Creative Appliction Award from the Society for Human Resource Management.

Patricia Pulliam Phillips is chairman and CEO of The Chelsea Group, a research and consulting company focused on accountability issues in training, HR, and performance improvement. Phillips conducts research on accountability issues and works with clients to build accountability systems and processes in their organizations. She has helped organizations implement the return-on-investment (ROI) process, developed by Jack J. Phillips, in countries around the world including South Africa, Singapore, Japan, New Zealand, Australia, Italy, Turkey, France, Germany, Canada, and the United States. She has been involved in hundreds of ROI studies in a variety of industries. Phillips has more then 13 years' experience in the electrical utility industry. As manager of market planning and research organization, she was responsible for developing marketing programs for residential, commercial, and industrial customers.

Product Details

  • Paperback: 240 pages
  • Publisher: ASTD Press (April 1, 2002)
  • Language: English
  • ISBN-10: 1562863258
  • ISBN-13: 978-1562863258
  • Product Dimensions: 7.1 x 0.6 x 9 inches
  • Shipping Weight: 1.1 pounds (View shipping rates and policies)
  • Average Customer Review: 4.0 out of 5 stars  See all reviews (1 customer review)
  • Amazon Best Sellers Rank: #1,912,865 in Books (See Top 100 in Books)

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Most Helpful Customer Reviews
4.0 out of 5 stars Return on Investment in Government July 2, 2012
This book is from Jack Phillips' In Action series on measuring return on investment in human resources functions in an organization. It presents ten case studies from public sector organizations. The organizations range from city to federal government agencies and include some non-U.S. government agencies.

Before introducing the case studies, Patricia and Jack Phillips discuss the pressure on government organizations to demonstrate their effectiveness. They review several factors that make public sector evaluation difficult, including the absence of revenues and profits to use as metrics, the scarcity of "hard data" on program effectiveness, and the essential nature of some government services independent of their cost.

Two of the ten case studies were particularly interesting:

- Ilene Gast's "Competency-Based Assessment of Managers and Supervisors" describes an evaluation of a Federal agency's internal promotion system for employees in leadership positions. Of particular interest is the large amount of qualitative data analyzed in this project.

- Jack Phillips and Ron Stone's "Absenteeism Reduction Program" shows how a business case can be made that the negative impact of unscheduled bus driver absences must be corrected. The solution is a combination of new unscheduled absence policies and improved hiring procedures.

The book's target audience is "...anyone interested in building accountability into various specific programs, including training, education, human resources, and community development initiatives." The cases are a useful sample of evaluations from government organizations. Their successes and less-than successes are critically examined and clearly described. They should be helpful to their intended audience.
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